Regulatory Notices
Stay Informed and Compliant
Introduction
As a responsible and compliant entity, we understand the significance of displaying regulatory notices on our website. These notices are in accordance with the directives and requirements set by the relevant regulatory authorities. By prominently featuring these notices, we aim to ensure transparency and provide our users with essential information related to our services, terms, and compliance obligations. We take pride in adhering to the regulatory guidelines and strive to keep our users well-informed about their rights, responsibilities, and any updates that may impact their experience. Our commitment to regulatory compliance underscores our dedication to maintaining trust, accountability, and an ethical approach in all our operations.
Instructions for Non-individual ILL Users
The Internet leased line (ILL) refers to any dedicated transmission link (on wired or wireless media) from ISP node to subscriber premises . By using Tikona's ILL services, you acknowledge and agree to abide by these instructions for Non-individual ILL Users. TIPL reserves the right to modify this instructions in accordance with changes in government regulations, guidelines, or directives.To read the instructions, please click on Here
Child Online Protection & Safety
The Internet gives you access to the entire world. Whatever you want to access is just a tap away. However, if you're a parent or a teacher, this could be concerning.
Children frequently have access to a variety of technologies. Implement parental controls to ensure that each of them is protected. Parental controls significantly reduce the chances of children accessing inappropriate online content. Here are some suggestions to ensure Child Online Protection & safety:
- Implement parental controls on devices, routers, and internet browsers to restrict access to inappropriate content.
- Install antivirus software on computers and mobile devices to safeguard against online threats.
- Create separate user accounts for children on shared devices, adjusting settings according to their age.
- Utilize kid-safe browsers and search engines to create a controlled online environment.
- Set limits on screen time and internet usage to encourage healthy digital habits.
- Educate children about online safety, emphasizing not responding to messages from strangers.
- Warn kids about the risks associated with online file sharing and promote responsible practices.
By following these guidelines, you can ensure your children's online safety while fostering responsible digital behavior.
For more details you can visit ITU website
Tariff Plan in TRAI Format
As per the guidelines set by the Telecom Regulatory Authority of India (TRAI), we present our transparent and customer-centric tariff plans. These plans have been designed to offer flexibility, value for money, and a wide range of options to cater to the diverse needs of our customers. Our tariff plans adhere to the regulations and directives issued by TRAI, ensuring fairness, clarity, and competitive pricing. With a focus on affordability and quality, we aim to provide seamless connectivity and a fulfilling internet experience for all our users.To see complete filing , please click on Here
Consumer Charter
Consumer Charter: Our commitment to customer satisfaction is exemplified through our Consumer Charter. This charter serves as a guiding principle for our business operations, outlining our dedication to providing exceptional service, transparency, and accountability to our valued customers. We believe in prioritizing customer needs and concerns, and our charter outlines the rights and responsibilities of both the company and the consumer. It sets forth our commitment to fair practices, prompt complaint resolution, data privacy, and service quality. With our Consumer Charter, we aim to build trust, foster long-term relationships, and ensure that our customers receive the highest level of service and support.To view Consumer Charter , please click on Here
Telecom Consumers Complaint Redressal Regulations
The Telecom Consumers Complaint Redressal Regulations , introduced by the Telecom Regulatory Authority of India (TRAI), play a crucial role in protecting the rights and interests of telecom consumers. These regulations aim to enhance the complaint redressal mechanism by providing a structured framework for addressing consumer grievances in a timely and effective manner. The regulations outline the rights of consumers, the obligations of service providers, and the procedures for filing and resolving complaints. By enforcing these regulations, TRAI ensures that telecom consumers have access to fair, transparent, and efficient complaint resolution processes, contributing to an improved consumer experience and fostering a healthy telecom ecosystem in India.To view Telecom Consumers Complaint Redressal Regulations , Please visit TRAI website