Conventional solutions available for businesses to communicate with external world are through the legacy telephone lines/mobile sim cards in association with PBX/ On premise diallers/ ACD's (Automatic call distribution units) etc. Planning and executing any such setup requires organizations to have the basic know how, experienced staff and ability to invest in hardware/software.

Whether you are large corporation or a start-up, you are always looking to scale your operations quickly at the most optimized cost structure. Tikona cloud communication contact centre solution brings the state of the art cloud technology that can enable your business 24X7 with features like auto attendant. A built-in auto-dialler will enhance your agent productivity and take away the drudgery of manual dialling. With, Do it yourself-IVR feature you can implement a new sales/marketing campaign within a few clicks. TCCS further offers the flexibility for agents to work from home. Unlike conventional legacy solutions TCCS helps you to scale at a marginal cost on a Pay Per use Basis.

TCCS is an Agile platform that can be activated for any business process within 48-72 hours. This gives the business owner an unprecedented advantage to grab new business opportunities. TCCS platform can scale-up from zero to few thousand of agents very quickly at a marginal cost without the need to deploy heavy hardware/software and the commensurate capital investment thereby improving the bottom line for the business owner.

TCCS is intuitive and easy to use platform on both user level access either on agent or on reporting manager/team leader to get insightful data. You'll always find yourself few click away to your desired end result.

By using DIY-IVR studio you can simply set the flow of incoming calls to your business and the intelligent routing feature provides it more power by routing the calls to the right agent based on IVR inputs by the customer, These two powerful features reduced the efforts & time of customer and agent by more than 70%.