Dear Mr. Vikas Bhosale
Thank you for your swift action. This is an example of quick resolution and I will recommend Tikona Connection to all my colleagues for the speed and pricing, which is the best today. Most important is that you have a customer care in place which cares for the customers.
If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.
If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.
PC/Laptop/Smart Devices should support the following
Tikona Secured Wireless Broadband is an indoor service and cannot be used while travelling. However, if your society/building has enrolled for Tikona Secured Wireless Broadband campus programme then you may receive coverage in common areas of your society such as lawns, club houses and swimming pools.
No payment has to be made at the time of booking of the order.
You are required to pay the "Subscription Amount" as mentioned in the plan details on installation post successful service demo at your installation location to the authorised Tikona installation representative only.
Subscription amount payment can be made in 3 convenient ways
The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)
Service delivery of Tikona Secured Wireless Broadband is as follows
I. Valid Proof of Identity (self-attested A4 size photocopy)
II. Valid Proof of Address (self-attested A4 size photocopy)
III. One Passport size color photograph
IV. Original documents should be produced for validation
If you are a foreign national, following documents are required:
I. Copy of Visa Letter
II. Copy of Passport
III. Two local references: Name, Address, Mobile Number & email ID.
You will receive the User ID on your registered e-mail & mobile number.
After completion of installation, Tikona representative will assist you in generating your Tikona broadband password through the service login page. Do not share your username and password with anyone, including Tikona representatives
A CAT 5 cable shall be provided at no extra cost, however, cable-laying through casing and capping will be charged at Rs.15 per foot. The same is payable directly to the authorised Tikona Installation executive.
The CPE is outdoor equipment which will be installed outside your premises. It is usually installed on terrace or in balcony from where the connectivity to the Access Point is good to provide reliable service.