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4 Mbps
" 1250
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Post 80 GB,
Unlimited Usage
@512 Kbps
OUR RECOMMENDATION

Plan Name: ADBBM4M1250

Speed till FUP limit: 4 Mbps

FUP Limit: 80 GB

Post FUP Download Speed: 512 Kbps

Installation charges: Rs. 500

Subscription Amount: Rs.3371

Contention Ratio: 1:20

Simultaneous login allowed: 2

Device registrations allowed: 8

Upload speed will be 25% of download speed or 512 kbps whichever is lower

(Subscription amount is rounded off and includes 2 Months Plan Recurring charges, installation charges and service tax as applicable)

Please refer Product terms and condition section for more details

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Reviews V

Dear All,

I WOULD LIKE TO THANKS Mr. Naresh Kumar for his excellent service rendered in restoring the my Internet service. Thanking you.

by PARTHEEBAN
Hi
Happy with technical support provided by technical team. Regard,
by Ashok Gupta

Hi,

Great response n very detailed info by Mr.Ganesh Sawant....Very happy with tikona service n customer care!!!

by Apratim Mallya

Hi All,

I am satisfied with the Customer Support Office and my plan is changed as I told them.

by Nitin Gupta

Hi,
I raised an issue for no internet connectivity and i called tikona care this morning and asked for an engineer visit. After an hour and a half later i had an engineer - Rupesh Kumar (Delhi) visit my place and fix it for me. It took 10 mins for Rupesh to resolve the problem and he was really quick.

by Siddharth Lohat
Hi All,
K Selvan, appeared on the first day of inquiry and installed the infra within the same day. Thank you for the quick service.
by KINGSLY
FAQ

What is the delivery time for Tikona Secured Wireless Broadband service?

If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.

What setup do I need at my residence or office in order to subscribe to Tikona Secured Wireless Broadband service?

PC/Laptop/Smart Devices should support the following

  • Intel P-IV 2 GHz or higher processor
  • 512 MB RAM
  • Minimum 2 GB free Hard disk space at the time of installation.
  • Operating System: Win 2000 Win XP, Win Vista Win 7
  • Ethernet LAN Card/ Port (10/100Base T) with TCP/IP support
  • Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 & above, Opera, Google Chrome
  • Wi-Fi enabled devices (Smartphone's, tablets, touchpad's): If you have opted for @ll Home Solution your devices should support 802.1X, WPA2 Enterprise security features.

Can I access Tikona Secured Wireless Broadband service while travelling or outside my home?

Tikona Secured Wireless Broadband is an indoor service and cannot be used while travelling. However, if your society/building has enrolled for Tikona Secured Wireless Broadband campus programme then you may receive coverage in common areas of your society such as lawns, club houses and swimming pools.

Do I need to make any payment at the time of booking the order?

No payment has to be made at the time of booking of the order.

When and how should I pay the subscription amount?

You are required to pay the "Subscription Amount" as mentioned in the plan details on installation post successful service demo at your installation location to the authorised Tikona installation representative only.

Subscription amount payment can be made in 3 convenient ways

  • Online payment: Net-banking or Credit/Debit Card
  • Cash Payment: Against valid e-voucher or physical voucher
  • Cheque/Demand Draft

The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)

What is the process of Service Delivery?

Service delivery of Tikona Secured Wireless Broadband is as follows

  1. Authorised Tikona Sales representative will explain and finalise tariff plan based on your need, and post which he will register the order (NO PAYMENT to made at this stage)
  2. Post placing the order you will receive a call from Tikona for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
  3. The authorised Tikona representative will visit subscriber's premises by appointment to provide a service demo. You are required to pay "Subscription Amount" as mentioned in the plan details to the authorized Tikona installation representative post successful service demo at the installation location.
  4. Service installation will be done within 3 days from the date of realisation of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.
  5. Post successful installation, Tikona representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information. The following documents need to be submitted along with the SRF.

I. Valid Proof of Identity (self-attested A4 size photocopy)

II. Valid Proof of Address (self-attested A4 size photocopy)

III. One Passport size color photograph

IV. Original documents should be produced for validation

If you are a foreign national, following documents are required:

I. Copy of Visa Letter

II. Copy of Passport

III. Two local references: Name, Address, Mobile Number & email ID.

You will receive the User ID on your registered e-mail & mobile number.
After completion of installation, Tikona representative will assist you in generating your Tikona broadband password through the service login page. Do not share your username and password with anyone, including Tikona representatives

What should I do when I face issue with my password?

You can change your password online through Tikona Login page and Self Care portal  or contact Tikona Care on 1800 20 94276, the executive will assist you to set up your new password.

Are there any additional cost, that I am expected to pay besides installation charges?

A CAT 5 cable shall be provided at no extra cost, however, cable-laying through casing and capping will be charged at Rs.15 per foot. The same is payable directly to the authorised Tikona Installation executive.

Where is the CPE installed?

The CPE is outdoor equipment which will be installed outside your premises. It is usually installed on terrace or in balcony from where the connectivity to the Access Point is good to provide reliable service.

What speed is offered by Tikona Secured Wireless Broadband for its service?

We offer speeds starting from 512 Kbps up to 4 Mbps under various plan. Click here to know more about various plans on offer.

How do I decide which plan from Tikona Secured Wireless Broadband service is ideally suited for me?

To help you decide suitable plans based on your usage patterns please visit our plan selector.

What are the different types of plans offered by Tikona Secured Wireless Broadband?

Tikona Secured Wireless Broadband service offers array of plans under various category such as Heavy Usage Plans: Best suited for those who consume greater than 50 GB per month Medium Usage Plans: Best suited if usage is 20 - 30 GB per month Light Usage Plans: Best suited if usage is upto 10 GB per month Flexi Usage Plans: Best suited for light internet users who don’t want the hassles of bills. Plans with validity from 6 months to 30 months with attractive rates/MB

What are the Value Added Services offered by Tikona Secured Wireless Broadband?

Tikona Secured Wireless Broadband offers the following Value Added Services (VAS), find below details and cost 

Details VAS CODE Charges (Rs.) (Excluding Service Tax)
@ll Home Secured Wi-Fi to connect multiple PC/Desktops wirelessly  ALLHOLT 1500 + taxes
Static IP RETSIP 1500 per annum + taxes

 

Note: All VAS products are optional and chargeable, if subscribed, it is payable in advanced at the time of subscription. For Static IP VAS, subscriber can avail of the service, post Installation first login and submission of static IP justification form.

 

How much area does Tikona Secured Wireless Broadband @ll Home Secured Wi-Fi covers?

@ll Home Secured Wi-Fi service includes one hotspot instance inside your home. This can cover an area of approximately 1000 sq.ft. For larger homes, additional hot-spots are available on request.

What are the benefits of Bill Free plans?

Bill free plans have long validity and high usage with various speed options. The bundled usage can be utilised as per your convenience. After consumption of bundled usage, you can recharge the account.

How do I recharge my Tikona Bill Free account?

You can recharge your Tikona Bill Free account through the recharge / top up link available on the login page OR through Selfcare. Your Tikona Bill Free account can be recharged by using any of the following vouchers Rs.1999: Usage 33 GB, Validity 365 days Rs.999: Usage 12.5 GB, Validity 180 days Rs.499: Usage 5.5 GB, Validity 90 days Voucher rates revised w.e.f from March 21, 2013 Click here to find outlets nearest to your location which offers you recharge facility. Top up your plan with any amount > Rs.10. Top up usage is chargeable at 10p/MB

When can I start using my internet service?

You can start using the service post installation and realization of subscription amount.

What are the devices I can use to access Tikona Secured Wireless Broadband service?

You can access Tikona Secured Wireless Broadband service from PC/Laptop/Smart Devices like tablets and smart phones. Minimum System Requirement details are as below:

PC/Laptop/Smart Devices supporting the following

  • Intel P-IV 2 GHz or higher processor
  • 512 MB RAM
  • Minimum 2 GB free Hard disk space at the time of installation.
  • Operating System: Win 2000 Win XP, Win Vista Win 7
  • Ethernet LAN Card/ Port (10/100Base T) with TCP/IP support
  • Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 & above, Opera, Google Chrome
  • Wi-Fi enabled devices (Smartphone's, tablets, touchpad's): If you have opted for @ll Home Solution your devices should support 802.1X, WPA2 Enterprise security features.

How do I access my Tikona Secured Wireless Broadband service?

  • For Windows Users

Launch Browser > Enter User ID & Password
Launch Dialer > Select Profile > (Ethernet, All Home) > Enter User ID & Password > Launch Browser

  • For MAC Users

Launch Browser > Enter User ID & Password

What is @ll Home Secured Wi-Fi Service? Does Tikona Secured Wireless Broadband provide the Wireless Wi-Fi modem/router?

@ll Home Secured Wi-Fi Service comes under the Value Added Services as provided by the Company. It is a chargeable service paid at the time of subscription.
@ll Home Secured Wi-Fi Service

  • Is built using latest MIMO (Multiple-Input and Multiple-Output) technology that improves network coverage up to two times over conventional home Wi-Fi. The service includes one hotspot instance inside your home at Rs. 1500 + taxes. This can support an area of approximately 1000 sq. ft. For larger homes, additional hot-spots are available at Rs.1500 per instance + taxes. Also, simultaneous log-ins are allowed only from a single location.
  • Is enabled with highest level WPA2 Enterprise security with AEC encryption technology. This ensures a secure connection besides being the only DoT compliant Wi-Fi solution offered by any Broadband ISP in the country.

I have @ll Home Secured Wi-Fi Service, how many PC/Laptops/Smart Devices can be used in this solution?

The Maximum PCs/Laptops/Smart Devices which can be connected under a specific plan is available in tariff plan tables. Visit Product & Services section for plan details. 

I have opted for @ll Home Secured Wi-Fi Value Added Services (VAS). Can I access Tikona Secured Wireless Broadband service from different locations through multiple PCs/Laptops/Smart Devices simultaneously?

@ll Home Secured Wi-Fi Service provides facility connects multiple PCs/Laptops/Smart Devices simultaneously as per your subscribed plan from a single location where the modem is installed.

Will my Tikona Broadband Service bill be very high, if I am connected for a long time?

You will be charged only on the basis of upload/download of data and not for the time for which you are connected to the internet. However, we recommend you to log out when you do not want to use internet as activities such as streaming, flash, auto updates, virus on your PC etc. can result in unintended data usage. 

Do you provide any online portal to manage my account?

Yes, you can manage your account online through Tikona Self Care portal. Alternatively, the portal can be accessed through our website (Visit www.tikona.in >> Click on My Account >> Enter User ID and Password)

What are the things I can do from my Online Self Care portal?

Tikona Secured Wireless Online Self Care portal provides facilities, such as:

  • Subscriber Profile

—   Personal Information: Provides the user subscription details such as User ID, address etc
—   Service Information: Enables you to view plan details along with any Value Added Service subscribed 
—   Change Password: Enables you to change password

  • My Tools

—   Session History: Check your session history anytime 
—   MAC Addresses: Gives information about the MAC IDs registered against your user account & accordingly remove it

  • Billing and Payments

—   Invoice Summary: Shows historical invoice summary. You can also see the last six bills details
—   Payment List: Shows historical payment details
—   Make Payment: Option to make an online payment though Credit Card/Net banking

  • Ask for Help
    —   Product information: Download dialer, latest product tariffs, FAQs and T&Cs

  • Service Request

—   View request: Track the status of request/complaints registered with Tikona Care

How do I know what is the actual speed of my Tikona Secured Wireless Broadband service?

You can check the speed of your Tikona Secured Wireless Broadband service by logging through the speed test icon provided on the dialer or Go to http://speedtest.tikona.in. Both facilities are available for windows user only. MAC users can test speed by using the speedtest link.

Note: The speed displayed is up to Tikona ISP node.

Can I shift my connection from one location to another location within or across the city?

Service can be provided if our network is available in your new location. Shifting charges will be applicable as per Company policy. You will need to provide your new address proof for installation & billing purpose.

How can I change my billing address?

In the event of address change or address provided with us is incorrect, you can update your address by contacting Tikona Care at 1800 20 94276 and submitting a proof of new address.

Can I change my tariff plan?

You can change your tariff plan as per the migration rules set by the Company. For changing the plan please contact Tikona Care on 1800-20-94276 or write an email to customercare@tikona.in

Will I get a signal everywhere in my home for wireless connectivity?

Yes, you can receive our signal throughout your home by subscribing to our @ll Home Secured Wi-Fi Service.

  • One hot spot instance can support an area of approximately 1000 sq.ft. Please note for large homes, additional hotspots are available at Rs.1500 per instance
  • Connects multiple PC/Desktops wirelessly
  • Simultaneous log-ins only for single location as per your subscribed plan

What are the change request I can make through mobile?

Tikona Secured Wireless Broadband has introduced a mobile based short-code SMS functionality through which you can change mobile number, e-mail id and check and pay bill. You need to send a SMS to 5676708 from your registered mobile number in the format mentioned below.

No. Particulars SMS Format Example
1 Change of registered mobile number RSTMOBILE<space><User ID><space><New Mobile Number> RSTMOBILE 1100110011 9988998899
2 Change of registered E-mail id RSTEMAIL<space><User ID><space><New E-mail ID> RSTEMAIL 1100110011 mehul.mehta@tkzmail.com
3 To know outstanding bill BILLINFO<space><User ID> BILLINFO 1100220033

 

Please Note: SMS will be charged by your mobile operator as per pre-determined charges. 

My mobile number is registered in Do not Call Registry (DNC), will I get alerts from Tikona?

If your mobile number is registered in DNC you will only receive the transactional alerts, like Bill related and password related. You may not receive the plan related alerts. It is advisable to subscribe for Tikona SMS service to get all information about your plan and account.

You can subscribe for Tikona alerts on your registered mobile number by sending START TIKONA at 9004775558. You can unsubscribe Tikona alerts by sending STOP TIKONA at 9004775558.

What speeds are offered by Tikona Secured Wireless Broadband for offices?

Tikona Secured Wireless Broadband offers plans with speeds from 1 Mbps - 4 Mbps for your offices.

Is Tikona Secured Wireless Broadband a mobile Broadband connection?

No, Tikona Secured Wireless Broadband uses Wireless technology on last mile to reach your building to provide Broadband. We will install a CPE on your rooftop / balcony and your office will be connected with CAT5 cable.

What plan is ideally suited for me?

Tikona Secured Wireless Broadband offers Bill-free plans and Unlimited Usage plans.

If you know your internet usage, we recommend you to opt for the Bill Free plan.

If you want flat fee billing every month, we recommend you to opt for Unlimited Usage Plans. These plans are speed multiplier plans, available with combination of quarterly & Half yearly billing cycle options. In these plans you can enjoy up to 4 times the speeds during day or office hours (8.00AM to 8.00 PM). During night or the non-office hours you get flat 512Kbps speed for all plans. These plans are apt for your business requirements and applications. 

For more details on SOHO plans, click here.  

What is the difference in surfing experience between Home plans and Office plans?

Office plans have better contention ratio than home plans and hence surfing experience is better than home plans.

Unlimited Office plans have a contention ratio of 1:8 while unlimited home plans have a contention ratio of 1:20

What is the delivery time for Tikona Secured Wireless Broadband service?

 

If your building is ready for service with Tikona Secured Wireless Broadband, post receiving service demo from the authorised Company Installation representative, the service can be delivered within 3 days from the date of realisation of subscription amount. In case of cheque payment, service activation shall take 6-10 working days from the date of cheque submission.

If your building is not ready for service with Tikona Secured Wireless Broadband, then we shall work with your building authorities to enable your building/premise with our service at the earliest. Click here to fill the form.

What are the documents I need to submit along with the Subscriber Registration Form?

 

If you are taking the connection in your company's name, you need to submit Proof of Address and Proof of Identity documents for your company.

Valid documents for Proof of Address are: 

I. Telephone bill (recent 2 months)

II. Electricity Bill (recent 2 months)

III. Lease agreement

IV. Bank statement (recent 3 months)

Valid documents for Proof of identity are: 

I. PAN allotment certificate

II. Certificate of incorporation

III. Shop and establishment Act registration certificate

IV. Tax account No certificate

V. Sales and Service tax registration certificate.

Also you need to submit proof of identity of the contact person in your company along with photograph.

Valid documents for Proof of identity are:

I. PAN card

II. Passport

III. Arms license

IV. Photo credit card

V. Photo id (issued by central/state govt., PSU, Govt. college/university) 

If the contact person is foreign national, following documents are required:

I. Copy of Visa Letter

II. Copy of Passport

III. Two local references: Name, Address, Mobile Number & email ID.

What are the charges for Static IP?

Static IP is chargeable at Rs.1500 per annum. Static IP is auto renewable service and billed in advance for a year.

If I shift my office location, how do I know whether the Tikona Secured Wireless Broadband service will be available at the new location and what are the charges I need to pay if the service is available at the new location?

 

If you are shifting your office, you can call up Tikona Secured Wireless Broadband help desk at 18002094276 to find out whether the new location already has the Tikona Secured Wireless Broadband service. If service is available at new location, our helpdesk will take down the request for a shift in location. The one-time charge for shifting is Rs. 250.

What is a static IP?

Static IP is a permanent address given to any internet enabled device such as Web server, mail server, and video surveillance camera. Static IP enables you to communicate with the Internet enabled device over the internet.

Is static IP a must for Internet surfing?

No. Static IP is not a must for Internet surfing.

What are the applications which would require a Static IP?

Static IPs are needed if the customer has specific applications within his office  like web server, mail server, FTP server, Firewall, surveillance equipment, etc. To subscribe to a Static IP it is mandatory to fill up the Static IP justification form. 

I have 5 PCs in office which need Internet access. How do I use the service?

Tikona Secured Wireless Broadband plans are available with multiple combinations of number and concurrent users and speed. You may select a plan as per your requirement. Tikona Secured Wireless Broadband recommends that you use user name & password for accessing the Internet. Tikona Secured Wireless Broadband will deliver service in the same way as done in homes.
You may select a plan with 5 or 6 simultaneous login.  Kindly refer plan details for number of concurrent session for a specific plan.

I have a LAN in my office. PCs are connected to each other via a LAN switch. How do I use the service?

In this case, Tikona Secured Wireless Broadband CPE will act as a Router and allow PCs in office to connect to the Internet. 
Laptops can directly connect wirelessly to Tikona Secured Wireless Broadband CPE and Desktops can connect through Ethernet via LAN switch.

I have a LAN and use a Proxy in my office. How do I use the Internet?

In this case, Tikona Secured Wireless Broadband will terminate the connection on to your office proxy.

Once you login via the proxy, all PCs behind the proxy in your office will be able to surf the Internet. 

In case you want an always on access for all your LAN PCs, then Tikona Secured Wireless Broadband will provide a static ip to be terminated on the proxy.

I have a LAN and a router in my office. How do I use the Internet?

In this case, Tikona Secured Wireless Broadband will terminate the connection on to your router's WAN port. You can subscribe to a static IP which will be configured on your office router’s WAN port. 

Your PCs will be connected to the internet like an always-on connection

What should I do when I face issue with Broadband?

You can reach Tikona Care team through various ways,

a. Toll free    

      I. for all queries - 1800 20 94276

b. Toll Number (Standard call rate applicable)

     I. for Non Technical Queries  - 022-61457900

    II. for Technical Queries  - 022-61749700

   III. Technical Hotline  - 022-40629629

c. Email: - customercare@tikona.in